Shipping policy
ORDER PROCESSING: Please allow [timeframe] to process your order. Expect an email within [timeframe] to let you know your order is on the way!
FLAT RATE SHIPPING Orders are generally shipped within [timeframe] using [your shipping provider i.e. Canada Post's delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping to [locations outside local region]. Optional: We do not ship outside of USA at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer $X flat rate shipping to [list countries]. You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Shipping Options, Estimated Delivery Time, Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
INTERNATIONAL SHIPPING: We offer international shipping to the following countries: [list of countries]. If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list of countries]. If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
Shipping Options, Estimated Delivery Time, Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Jojo Design & Co. is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES We accept returns up to X days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. I
n the event that your order arrives damaged in any way, please email us as soon as possible at latinxcreativecurl@outlook.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at latinxcreativecurl@outlook.com.